Frequently asked questions
What is Reformer Pilates?
It’s a full-body, low-impact workout on a spring-based machine called a reformer, that builds strength, improves posture, and helps you move better. At Mysa, it’s about feeling good in your body — not being perfect.
I’m a beginner — can I still join?
Absolutely. Whether you’ve been doing Pilates since you were 6 or you’ve never stepped foot in a studio — you’re welcome here.
What should I wear to class?
Anything you’re comfortable with and you can move freely and most importantly grip socks. We recommend wearing athleisure
How long are the classes?
Classes are 45-50 minutes long
Do I need to bring anything with me?
Just a great attitude and your socks. We recommend bringing a bottle of water too
What’s the difference between a membership and a class package?
Memberships renew monthly and give you consistent access to classes. Class packages are a one-off purchase — like tokens you can use within a set time before they expire.
Can I pause or cancel my membership?
Yes you can, please email us contact@mysapilates.com
Can I switch between membership tiers?
Yes you can, please email us contact@mysapilates.com
Do you offer private sessions or group bookings?
Yes we do, please email us at contact@mysapilates.com
How do I get here
We’re at 107 Daiglen Drive, South Ockendon, RM15 5EH. Your Sat Nav will bring you right to our door. Local buses and nearby train links also make it super easy to get to us.
Is there parking near the studio?
We having parking right outside the studio as well as nearby streets. Parking is free too!
What are the house rules?
We have 3 main rules. Be On Time, Bring your Grip Socks & Be Kind! For more detailed information please see our T&Cs and look outside the toilets!
What if i’m late?
For safety reasons, we can’t allow late entry once class has started — so we recommend arriving 10–15 minutes early. Come settle in, get comfy, and catch a vibe before you move.
Cancellation policy
We require at least 24 hours’ notice for all cancellations—this applies to standard group classes, private 1-to-1 sessions, and any bookings made through MindBody or ClassPass.
MindBody users: You can cancel your session directly through the app or website. Late cancellations or no-shows will result in a lost session or credit.
ClassPass users: Please cancel through the ClassPass app to avoid their late/no-show fees. Mysa Pilates cannot modify or refund ClassPass bookings directly, but we’ll do our best to assist within the platform’s limits.
This policy ensures fair access to limited spaces and helps us manage our schedule efficiently.
